Frequently Asked Questions

Yes, generally we ship worldwide. However, the following locations are excluded from shipping due to common shipping issues:

Aruba, Bahrain, Bolivia, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Curaçao, Ecuador, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Guatemala, Guernsey, Heard & McDonald Islands, Isle of Man, Jersey, Martinique, Mauritius, New Caledonia, Niue, Réunion, Saint Kitts and Nevis, South Georgia & South Sandwich Islands, St. Kitts & Nevis, U.S. Outlying Islands, United States Minor Outlying Islands.

Standard shipping is free for all eligible orders worldwide. No coupon code is required. Customs duties, import taxes, VAT, brokerage fees, remote-area surcharges, and local delivery fees are not included.

We partner with different courier services to ship your order depending on your exact location. This is to achieve the optimal speed and make sure you receive your packages quickly and safely.

Estimated standard delivery after shipment is 7-15 business days to the United States, 7-18 business days to the United Kingdom, Canada, Australia, New Zealand and the European Union, 6-15 business days to supported Asian destinations, and 10-25 business days to other supported regions.

You will receive an email with the tracking information once your package leaves the warehouse. If you need help tracking your order, please contact our team and we will look it up for you.

You should see an update within 48-72 hours after you received the tracking information. This time will allow the courier services to update the status of the order.

Tracking does not update real-time so please do not be alarmed if you will not see any updates yet on the tracking. Most of the time, it updates once the package is tendered to your local courier.

There will also be times that your shipment may be delayed. Delivery time delays can be due to e.g. weather condition, pandemic, customs or backlogs. Rest assured that your order will be delivered to you.

No, signing for shipments is not necessary.

Yes, the items are blessed and cleansed before we send them to our dear customers. We also partner with global merchants and artisans in order to provide you high quality and authentic items.

We source our products from reliable manufacturers all around the globe. Many products are made in Asian countries such as Singapore, China, Hong Kong and Japan - in the centers of spirituality and where the unique materials such as black obsidian and jade stones are to be found. Through factory inspections and production guidelines we ensure the highest quality of product and fair work conditions with all our partner factories.

Yes, our items are genuine, of high quality and made of original materials.

Our company headquarter is located in Hong Kong. In addition our team members work from different locations worldwide. We are modern structured and allow remote work - therefore it is not uncommon that we respond to your emails late at night or even on weekends, because we simply love our jobs and enjoy dedicating our time to making our customers happy.

Our warehouses are located all around the nation. Most products are shipped from our manufacturer's warehouses directly to you for the fastest shipping and best availability of products.

Our store can display multiple currencies for a better shopping experience. However, the checkout is in US Dollar by default. Your bank will convert the amount to your currency based on the current foreign exchange rate. You may see the equivalent amount by selecting your currency from the dropdown.

We offer safe shopping and accept payment via Paypal and credit cards. Cash on delivery and bank payment are NOT available.

No, you may use Paypal but you can also just check out using your credit or debit card.

Eligible unused items may be returned or exchanged within 30 days of delivery. Custom items are final sale once production begins, except where they arrive damaged, defective, incorrect, or materially different from the confirmed order. Contact support@luma-luck.com for authorization and instructions.

The lifetime warranty can be added to products during checkout and covers the following: internal component damage, water damage, defectiveness, broken parts. The lifetime warranty does not cover normal signs of usage. The warranty is valid for one product.