Refund & Return Policy

Return Window

You may request a return or exchange within 30 days of delivery for eligible items. Requests made after 30 days may not be accepted.

Return Eligibility

Returned items must be unused, unworn, unwashed, undamaged after delivery, and in original packaging with tags, cards, certificates, pouches, boxes, and accessories where applicable.

Items That Cannot Be Returned

• Custom, personalized, made-to-order, engraved, resized, or special request items.
• Final Sale, clearance, gift cards, digital products, and free promotional gifts.
• Items that have been worn, washed, altered, damaged after delivery, or returned without required packaging.
• Items returned without prior authorization from LumaLuck.

Custom and personalized bracelets: custom, personalized, made-to-order, engraved, resized, or special request bracelets are created specifically for you. They are final sale and are not eligible for return, refund, or exchange due to change of mind, intention preference, wrong wrist measurement, incorrect customization details submitted by the customer, or preference for a different stone, color, size, or style once production has begun.

How to Start a Return or Exchange

1. Email support@luma-luck.com within 30 days of delivery.
2. Include your order number, item name, reason for return or exchange, and photos if the item is damaged, defective, or incorrect.
3. Wait for return instructions and authorization before sending items back.
4. Ship the item using a trackable method and keep your receipt until processed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with clear photos of the item, packaging, and shipping label. If confirmed, we may offer a replacement, exchange, refund, store credit, or another appropriate solution. LumaLuck will cover reasonable return or replacement shipping costs where a return is required.

For custom bracelets, this also includes cases where the item arrives materially different from the confirmed customization details in your order, such as the wrong stone, wrong charm, wrong engraving, or a sizing error caused by LumaLuck. If a sizing issue is caused by our production error, we will resize or replace the bracelet at no cost. If the wrist size or measurement was submitted incorrectly by the customer, the item is not eligible for refund, but we may offer a paid resizing service when available.

Exchanges

Exchanges depend on inventory and eligibility. If the requested item is unavailable, we may offer store credit, refund, or another solution.

Refunds

After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Bank processing times may vary.

Shipping Costs, Duties, and Taxes

Standard shipping from LumaLuck is free worldwide. For customer-choice returns, return shipping costs, shipping insurance, customs duties, import taxes, VAT, brokerage fees, and other local charges are the customer’s responsibility and are not refundable. Paid expedited shipping is non-refundable unless the issue was caused by LumaLuck.

Refused, Unclaimed, or Undeliverable Packages

If a package is refused, unclaimed, returned due to an incorrect address, or otherwise undeliverable for reasons outside our control, any reshipping fees, return shipping costs, duties, taxes, or carrier charges may be deducted from the refund or charged before reshipment.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@luma-luck.com. For custom, personalized, made-to-order, engraved, resized, or special request items, you may request a cancellation or correction within 12 hours after placing your order, provided production has not started. Once production has begun, customization details usually cannot be changed and the order cannot be cancelled for a refund.

Contact Us

For return or exchange questions, contact support@luma-luck.com.