Shipping Policy
Standard shipping is free for all eligible orders worldwide. No coupon code is required. If paid expedited shipping is available for your destination, the cost and estimated delivery time will be shown at checkout.
Free worldwide standard shipping covers the standard shipping fee only. It does not include customs duties, import taxes, VAT, brokerage fees, remote-area surcharges, or local delivery fees charged by the destination country or carrier.
Most orders are processed within 1-3 business days after payment confirmation.
Custom, personalized, handmade, pre-order, or high-demand items may require 3-7 business days before shipment.
Orders are processed Monday through Friday, excluding public holidays and carrier holidays.
For custom bracelets, estimated delivery times begin after shipment, not from the date the order was placed. The production time shown on the product page should be added before the shipping estimate.
Delivery times are estimates and may vary due to destination, carrier capacity, customs clearance, weather, holidays, or events outside our control.
| Destination | Estimated Standard Delivery |
|---|---|
| United States | 7-15 business days after shipment |
| United Kingdom, Canada, Australia, New Zealand, European Union | 7-18 business days after shipment |
| Singapore, Malaysia, Philippines, Hong Kong SAR, Taiwan, Japan, South Korea | 6-15 business days after shipment |
| Other supported regions | 10-25 business days after shipment |
When your order ships, we will send a tracking number by email or SMS where available. You can use that number on the carrier website or through the tracking link provided in the shipping message. Tracking may take several days to update after shipment.
Free worldwide standard shipping applies to the standard shipping fee only. International orders may be subject to customs duties, import taxes, VAT, brokerage fees, remote-area surcharges, local delivery fees, or other charges set by the destination country or carrier. These charges are not included in free shipping and remain the customer’s responsibility unless expressly stated otherwise at checkout. LumaLuck cannot control customs decisions, delays, or fees.
Please enter your shipping address carefully. If you notice an error, contact support@luma-luck.com as soon as possible. We cannot guarantee address changes after an order has been processed or shipped, and we are not responsible for delays, losses, return shipping, reshipping costs, duties, taxes, or carrier charges caused by incorrect, incomplete, or outdated addresses.
Orders with multiple items may ship separately depending on inventory, customization, and fulfillment timing. Split shipments do not create an additional standard shipping fee for eligible orders, and each shipment may receive its own tracking number.
If your package is significantly delayed beyond the estimated delivery window, contact support@luma-luck.com so we can help investigate with the carrier. If the carrier confirms a package is lost, we may offer a replacement, refund, store credit, or another appropriate solution depending on the case.
If your package arrives damaged, contact support@luma-luck.com within 7 days of delivery with clear photos of the outer package, shipping label, inner packaging, and product. Product damage, defective items, or incorrect items are handled under the Refund & Return Policy.
We aim to ship worldwide, but some destinations may be unavailable due to carrier restrictions, sanctions, customs rules, remote delivery limitations, or unusually high remote-area surcharges. If we cannot ship to your location, we will contact you to confirm whether to cancel, refund, or choose another available solution.
For shipping questions, contact support@luma-luck.com.